Q: What is your return & exchange policy?
A: We accept returns and exchanges within 30 days of delivery. Items must be unused, unworn, and in the original packaging with all tags included. Once approved, you may choose a refund or exchange.
Q: Can I return an item if I ordered the wrong size?
A: Yes! If the size doesn’t fit, you can request an exchange as long as the item is unused and returned within 30 days. We recommend checking the size guide on the product page before ordering.
Q: Do you sell different shoe brands?
A: Yes. We offer a variety of footwear from different brands, including classic styles and trending releases. Our goal is to give customers more choices for comfort, style, and everyday wear.
Q: Are all your products authentic?
A: Yes. All items sold on Good Springs are 100% authentic and sourced from trusted suppliers.
Q: How long does shipping take?
A: Orders are processed quickly, and delivery time depends on your location. You’ll receive a tracking number as soon as your order ships.
Q: Can I cancel or change my order after placing it?
A: We can only cancel or modify orders before they are shipped. If you need changes, please contact us as soon as possible so we can assist you.
Q: How do I know which size to choose?
A: Each brand fits differently, so we recommend checking the brand size guide on the product page. If you’re unsure, feel free to message us and we’ll help you choose the best size.
Q: What should I do if my package arrives damaged or incomplete?
A: If your order arrives damaged or missing an item, please contact us within 48 hours of delivery with photos of the package and item. We’ll assist you right away.